Mistake 1: Acknowledgement of products acceptance, before you receive it
This is one of the foremost common mistakes. this is often an enormous NO when buying on Aliexpress. during this case, never confirm it before you have it and you’re satisfied with it. Aliexpress will ask you a minimum of 2 times if you’re sure to confirm receipt of products in your email. take care on what button are you clicking. Why is that a problem? If you’ve got already confirmed, that you simply got your order and goods, you are doing not have the opportunity to open a dispute, and thus you are doing not get your refund. believe this error in future purchases or before your delivered goods.
Mistake 2: you’re not watching a protection period
It is also one of the foremost common mistakes and lots of shoppers realized this protection period very late. Protection period has a practical name – wont to PROTECT YOU, to guard your money and goods that you already paid. Watch it and if your period goes to finish and you continue to don`t have a good, invite extension of this era (in case, that you simply can track your order and see that it’s moving from one city to another) or directly open the dispute (in case that your package doesn’t have tracking number or package may be a while with none movement. Also roll in the hay if you’re expecting the package quite 59 days).
The protection period for you isn’t only important before accepting the products, but also afterward. First, check and check out your goods for few days and then confirm acceptance of the products. just in case of any problems you’ve got to open a dispute. be happy to ask the vendor for an extension of the protection period also after receiving your goods, and let him know the rationale, why you would like this extension. All sellers have an interest in good feedback so there shouldn’t be a drag.
Mistake 3: to several orders
I buy a limited number of things directly (max 15-20 items). Why? Because I prefer to trace all orders and then I got everything in check. If you handle it with many orders directly – THUMBS UP!
If your order can’t be tracked or my buyer protection period ends or the package has been stopped at customs and after sending the required documents, I buy no reply from anybody – it’s a sign on my behalf of me – I even have to require ACTION NOW! The word “now” is extremely important. These situations got to be resolved immediately and not later.
After 4 months it might be late for any resolution – you’d not be ready to open a dispute, you can’t change rating and feedback for the seller, After a long period, your package can’t be tracked anymore, so, at Customs, nobody will assist you anymore. I like better to order all directly, but successfully and smoothly, instead of order with confusion and with higher possibility to not get goods and even lose money.
Mistake 4: Changes seller ratings
Feedback may be a general rating of the seller and will include communication with the seller, speed of delivery, satisfaction with the products et al. . once you describe in a feedback complete situation you ought to not change your mind afterward. what’s the most important mistake here? Seller will attempt to convince you to vary the rating to the highest and he attempts to offers you, that he send you a refund to your Paypal account. a choice is offering you a discount for your next purchase in his shop.
If you decided to vary your previous rating, do so only after receiving the quantity on your Paypal account or receiving a discount coupon. Rating is often changed only from bad to good. It doesn’t add reverse. So, once you give sellers a far better ranking before, they don`t get to send you after anything on your Paypal and discount coupon. you’ll not have any opportunity to defend yourself.
Mistake 5: Always check your total amount before payment.
Before payment, you usually see a total amount on your screen. you continue to have an opportunity to cancel the order or ask the seller your final price. concentrate on the present part and amount to stop unpleasant surprise when bank account statement after. It can happen, that even when checking out goods with free delivery, postage fee is often not included on the first screen. this tiny fact people usually see too late and then you’ve got to spend time on canceling the order, refunding, checking refund and then reordering goods again from better seller.
Mistake 6: Evidence, evidence, evidence
Did your package arrive damaged? Did you get only half the goods? Do they detain goods at customs? All this will be solved, but everybody needs a symbol. within the case of damaged goods, you would like photos and videos. For a smaller quantity of products in the package, the load is usually indicated on the envelope, so don’t throw it away until you’ve got a photograph as proof. Detention of products at customs you would like to provide a photocopy of this paper to the seller. All this may assist you to simply and quickly resolve any of your AliExpress disputes. Don’t ditch it!
Mistake 7: once you fill the shape incorrectly
When taking orders you ought to have enough time, twiddling your thumbs and concentrate on what you click and what you fill. It will save some time and take away future stress. If it happens, that you simply completed something wrong ( like choose the incorrect color or size or didn’t write the right address) don’t panic and don’t cancel all orders immediately.
Contact the vendor, explain things, refill information. it’d happen, that seller himself suggests you cancel the order and make a new order again. Anyway, this is often not quite common. However, if you’ll receive the wrong items (wrong color) or due to the wrong address you probably did not receive anything, the previous communication is going to be used as proof after opening the dispute. this is often all good for your protection to urge you’re a refund. Aliexpress will always assist you and protect you from bad sellers.
Update: Added new common MISTAKES 8 – 12
Mistake 8:
If a package wasn’t delivered to you, some sellers try to influence you to shut the dispute, that they’re going to return the cash after the dispute is closed. it’s an enormous mistake because the dispute will close itself when the vendor sends you the cash. In most cases, the seller doesn`t send you anything and you don`t have an opportunity to reopen the dispute.
Mistake 9:
don’t allow them to manipulate you. Often, seller, you would like you to attend for the arrival of the package (although it’s clear, that simply it’ll not arrive) and continues to increase the delivery time. Then, it’d happen that you simply are expecting the four months. don’t ask the seller this type of situation and just in case the seller doesn`t want to send you a new package, immediately open a dispute. Please describe briefly things and send the print screen conversations of you and the seller to Aliexpress at issue.
Mistake 10:
Check if you get a refund. It happened to me, that the vendor has promised me a refund, the dispute was closed. He was playing games with me that he forgot to send me money and waiting if I didn’t forget also.
Mistake 11:
Check the tracking numbers of packages in Aliexpress … and if they exist. I used to be expecting a really expensive item and therefore the tracking number appeared in my order. The status was, that my order has been sent. After 14 days was checking, where is my package, as costlier packages are delivered normally in 14 days. I discovered that the tracking number is blank. I wrote seller, and that I got information that the order wasn’t processed as they don`t have my color. They wanted to send me a package in weeks. So I began to argue with them and in few hours, my items were within the thanks to me 🙂
Mistake 12:
If I buy electronics, I provide rating only after a longer time, until I properly test the product and in case of a problem I contact seller and see his reaction, who is he willing to help me. After that I have good overview, what rating seller deserves.
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